ON24 for enterprise use
June 07, 2019

ON24 for enterprise use

Promila Gandhi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

We use ON24 to host our client webcast, and we do a minimum of 8 webcasts a quarter. It helps us to capture the interest of our clients and to hear their issues while we go live. Also, it is easier to use for speakers and other team members in my team. We have been working with this since 2017.
  • ON24 has the apability to record slide by slide.
  • Good ability to customize the look and feel.
  • Provides the ability to listen to replays and re-record multiples times.
  • They don't have an India local/toll-free number, which is why some speakers don't accept our invitation to speak at our event.
  • The live video recording option should be available without actually doing a live webinar.
  • It should allow slide and video recording simultaneously, that would be a very good feature.
Initially we had an AUS time set up, and daylight savings started, but the platform didn't make that change, so we had to postpone our webinar by an hour. It was a huge embarrassment, as the speaker we had invited was very senior. Otherwise, the platform has never had any major issue.
  • We have maximized our reach to a good number of people.
  • We have direct interaction with clients for 30-40 minutes.
  • We get their undiverted attention when they come to attend.
We had three other options, but ON24 stands out in terms of look and feel and customizing features. Also, the report dashboard and account dashboard are good features. They also have a good customer care team which reacts immediately to issues. It is also one of our approved vendors to work with.
It is well suited for large audience reach, where you have customized content and want to do on-demand webcasts. But it is not really great for live interaction with clients, there should be a face option to audio in simu-live session. It should be an option. It doesn't work very well with senior leader speaking, as they find it complicated to use sometimes, which requires dialing in as well as logging in, both at the same time.

ON24 Feature Ratings

Audience polling
Branding options
Integration to Marketing Automation
Participant roles & permissions
Confidential attendee list
Calendar integration
Record meetings / events
Event registration