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Positive Experience with ON24
November 29, 2021

Positive Experience with ON24

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

In our organization, we use ON24 for lots of prospecting and education to our clients. We show them how to use tools, improve their sales acumen and help them along the way in their sales journey. We use this heavily for marketing, promotional, and training/education purposes so people can learn more about the company and the products we offer. It allows us to save time by not hosting regional events from coast to coast and makes it more efficient in creating live presentations.
  • Customer support is really good and helpful
  • Analytics data from each show is track and insights can be used
  • Easy of use in creating presentations
  • Innovation seems to be quite slow and there are lots of features that I want but are not available
  • Every add on requires more and more money
  • the userability and amount of clicks to set up a show is quite tedious
  • Increased customer engagement
  • Produced new leads
  • Helps our sales team educate viewers
  • Integrate with CRM/marketing automation software
  • Conduct lead scoring
  • Track registration and attendance
  • Enable sales follow-up
  • Optimize campaign nurture programs
  • Identify and track top-engaged accounts
ON24 has been really helpful during the pandemic. We can reach such a large audience all at once now which is great. There have been a lot of customers who we would not reach normally, who are joining our ON24 shows and that is awesome. Since so many people are watching online, ON24 has been helpful in keeping our audience engaged with the large [number] of engagement tools to use. Creating presentations and recordings is easy and events we create are seamless and easy to process.
ON24 is very easy to transfer accesses. All you need is to ask your customer success manager for a little help. I would say the engagement tools from ON24 allow for each experience to be different and unique. The amount of customization you can use with each show allows you to be different in the industry. At first in our company only one department used it, but it was easy to be integrated on our team as well and the process has been seamless.
ON24 blows teams out of the water. Teams are very one-dimensional in the things you can do. ON24 really allows for viewers to have an experience. Although there are a lot of things like breakout rooms that are an additional cost, a lot of the features that come with the base version are really good. ON24 also comes with great analytics that are much better than teams and there is lots of support from ON24. 24 hours a day, 5 days a week which is very helpful.

Do you think ON24 delivers good value for the price?

Yes

Are you happy with ON24's feature set?

Yes

Did ON24 live up to sales and marketing promises?

Yes

Did implementation of ON24 go as expected?

Yes

Would you buy ON24 again?

Yes

ON24 will save time and money if you are a company that usually does roadshows across the country. It allows you to provide a "live" feel to audiences wherever and whenever you want. The is a feature called "simu-live" which is a simulation of a live event but is actually all pre-recorded. This program is good if you want your audience to be engaged because there are lots of engagement tools where the viewers can learn and click more.

ON24 Feature Ratings

Virtual Event ()
Not Rated
9.5
Audience polling
9
Q&A
10
8.5
Branding options
9
Integration to Marketing Automation
8
10.0
Participant roles & permissions
10
Confidential attendee list
10
9.5
Calendar integration
9
Record meetings / events
9
Slideshows
10
Event registration
10
Mobile Capabilities ()
Not Rated

ON24 and Communications During a Pandemic

The ON24 program is very easy to use. The use is like a funnel where you can go step by step to create you full event, starting from the registration page, to email notifications, to console builder, to slides and archived content. It is all easy to process and follow. What needs a little more attention is the console that you want to create. There is a lot more interactivity and options to choose from. You will also need to play around with the sizing so it doesn't look off for your customers.
  • Customer training

ON24 Support

ON24 support is really good with the 24/5 support chat line, where someone actually responds within 30 seconds. The customers success team is also really good and our rep is very helpful with all our questions. Whenever we have more technical questions, she will bring on a IT designer or a tech specialist on our calls for additional comments and help.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
No we did not purchase premium support. The support we get so far is really good with the basic package. The response from the chat line is immediate, our customer service reps are really good and supportive and the tickets we put into the IT specialists usually get dealt with within a few hours and at most a day so it is really good.
Yes - Yes it was. WE had to call the emergency support line because our show was about to go live and although it took around 20 minutes to reslove, the issue was resolved. Although I was not very happy with how long it took, it got resolved in the end. It kind of ruined the show, but there is live emergency support if needed
Our customer success and account manager always provides great support. They either answer our question in great detail with supporting documents or they will bring in specialists to help us with questions we have. It was great to work with them so far and the whole on24 team. They really help transition us to digital really well.