Best in class with easy to configure field service management solution
November 21, 2016
Best in class with easy to configure field service management solution
Score 9 out of 10
Vetted Review
Software Version
Oracle Field Service Cloud (legacy)
Overall Satisfaction with Oracle Service Cloud
We offer Oracle Field Service Cloud (OFS) to our insurance carriers' customers to manage their field appraisers. OFS increases the transparency and accountability of their field resources. It also helps the carriers to centralize their dispatching operations and increase the field productivity.
- Highly configurable and adaptive to complicated business workflow.
- Entire application user interface is intuitive and easy to use.
- Well established APIs for integration to existing IT systems.
- Enhance online training materials and in-app help documentation.
- Map interface should be able to support displaying routes of multiple resources.
- Make discounts available for ongoing consulting support bundles.
- Increase in field resource productivity
- Increase in dispatching operations productivity
- Elevate field resource transparency
- Click Software, Service Power and Dexterra
OFS is superior in configurations and ease of administration. That makes the solution easy to adopt and align with changing business workflows and objectives. The solution also continues to invest in adopting leading edge technology into field resource management. This means that the companies who select OFS will also be tapping into the "cool' and 'trendy" features in the tech world.