Struggles to keep up.
March 21, 2019
Struggles to keep up.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
Oracle service cloud has been quite a difficult application to manage because it’s a thick client and struggles to keep up with our complexity and hardware issues, which should not be a problem for a “cloud” application. If it wants to compete with Salesforce and other CRMs it will need to improve its database infrastructure and ability to not let the amount of transactions bog down the speed of use.
- This is a struggle because it does not have a lot of strengths.
- Runs on windows
- Available in multiple languages
- Constant upgrades without an enterprise strategy for customer testing in sandboxes.
- Only works on Windows.
- Thick client struggles to keep up with load. Can take two or more minutes to log in.
- Several customizations are required because there are no hierarchy fields that are customizable.
- I don’t have any examples here.
It struggles because it’s a thick client and gets hung up with driver issues. It does not offer the dependent fields or formula fields. The reporting struggles to keep up with our ticketing speed and volume.