Item: Paligo
Rating: 7
Author: Brad Baillio

Overall Satisfaction with Paligo

Use Cases and Deployment Scope

We build autonomous systems for Mining Equipment. This autonomous system has many documentation needs, and we use Paligo to organize all of those documents.
My role as the Compliance manager is to ensure that we are properly documenting the risk controls associated with the product and how that information is disseminated to the different users of the system.
This information finds itself in Operators Manuals and Safety Manuals.
Paligo is great because it allows us to make common sections and resuse/repackage into different documents.

Pros and Cons

Pros

Reuse
Collaborative editing
Role-based user management

Cons

Image repository management (versioning,
Better ways of interacting with comments, commentators, resolution of comments

Most Important Features

collaboration
content reuse
different license types

Return on Investment

Better collaboration with tech writers and engineering
increased ability to manage a higher load/number of documents for the products

Usability

It generally works pretty well. Sometimes the interface requires an excessive number of clicks to get to where you are editing things.
The comments could be a little more granular and easier to respond/reply/close.

Support Rating

I have not needed to engage in customer support, so I can't honestly rate this.

Alternatives Considered

Microsoft SharePoint

We were using our own, custom management scheme - relying on tools like SharePoint to store and collaboratively edit.
But we were lacking the reusability feature and content control features that Paligo provides.

Key Insights

Do you think Paligo delivers good value for the price?

Yes

Are you happy with Paligo's feature set?

Yes

Did Paligo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paligo go as expected?

I wasn't involved with the implementation phase

Would you buy Paligo again?

Yes

Other Software Used

Zendesk Explore, Atlassian Confluence

Likelihood to Recommend

Managing similar content that needs to be shared across documents is where it shines, and where it boosted our document management.
It also allowed multiple tech writers to mange the content, and allow engineers and managers to provide input, commentary, corrections without paying for full licenses.

Comments

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