Item: Paychex Flex
Rating: 2
Author: Verified User

Use Cases and Deployment Scope

We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am also involved in implementing it at the sites that we acquire.

Pros and Cons

Company Directory is very user friendly
The app for the end user is very user friendly as well.

In my opinion, Paychex Flex does not have good org chart software.
In my opinion, The Benefits Platform is underwhelming and needs work.
In my opinion, The support teams are hit or miss, we went through 7 different support users to find one that we linked
In my opinion, Communication from Paychex Flex lacks on major issues, which involved us getting fines for not submitting taxes on time.
In my opinion, the hiring platform is also underwhelming and needs work.

Return on Investment

In my experience, we constituently have to apologize to employees when data is not correct in Paychex Flex .
Employees like employee self service, but I've found often times the data is wrong.

Paychex Flex Reporting

Negatively - In my opinion, Paychex Flex does not make it easy to get reports. The census reports I need for healthcare actually have to come from Paychex Flex reports because I can't do things at the click of a button. In my experience, you have to fill out fields about 5 times for every employee because fields do not carry over, like age, gender, nationality. In my opinion, every different part of Paychex Flex does not communicate with the others.

Support Rating

In my opinion, pick anything besides Paychex Flex. I've worked with 7 different HRIS systems in my career and In my opinion, this is by far the worst.

Key Insights

Do you think Paychex Flex delivers good value for the price?

Are you happy with Paychex Flex's feature set?

Did Paychex Flex live up to sales and marketing promises?

Did implementation of Paychex Flex go as expected?

Would you buy Paychex Flex again?

Usability

In my opinion, pick any other HRIS system besides Paychex Flex.

Other Software Used

Nectar, AXOMO

Likelihood to Recommend

In my opinion, pick any other HRIS system besides Paychex Flex. In my opinion, Paychex Flex is not set up for a growing manufacturing company. In my experience, there is a lot of turnover in the company which results in a lot of support not knowing the answer, or giving wrong information because they simply do not take the time to research. We have since moved our benefits outside of Paychex Flex because I believe Paychex Flex as a broker for benefits is useless.

Paychex Flex Review

Overall Satisfaction with Paychex Flex