Item: Paychex Flex
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

payroll processing, tracking paid time off, tax documentation and filing

Pros and Cons

Customer care
Communication

User interface could be a bit easier to navigate
More options for self-administration that doesn't require Paychex Flex to build out features for us

Return on Investment

User friendly enough for layfolks who have payroll as part of their tasks
Easy to manage which saves time

Support Rating

To date, we have had very good luck on the support end. The Paychex Flex team is communicative and seems eager to assist whenever possible.

User interface and functionalities of Paycor edge out Paychex Flex, however, in my experience, Paycor has horrible service resulting in our discontinuation of services. I think Paychex Flex service is leaps and bounds above that of Paycor.

Key Insights

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?

Yes

Usability

For the most part it is great. The only thing I would like to see is the ability to build out more features on our end and not need the Paychex Flex team to build out PTO policies, for example. We could handle that internally if given the option.

Likelihood to Recommend

We've enjoyed our time with Paychex Flex and were quick to come back to them after having issues with our last payroll processor. It has worked great for our small business and now has the capacity to remit 403B directly which is a HUGE win.

Great alternative to more robust systems for teams that don't need all the bells and whistles

Overall Satisfaction with Paychex Flex