Item: Paycom
Rating: 9
Author: Kristen Flynn, SPHR

Use Cases and Deployment Scope

Paycom is our system of record for human resources and payroll since 2016. But, over the last year, we have expanded how we've used Paycom for learning, COVID tracking, benefits administration, and applicant tracking with great results in efficiency and integrated processes. By consolidating these processes into the Paycom system, we have reduced errors, costs and improved our delivery of information.

Pros and Cons

Reporting ease - both prepopulated and custom
Solid account support for building out capabilities
Continued learning opportunities for users

International capabilities - only can be used domestically now
360 integration with 401k vendors - limited to 180 now

Return on Investment

More efficiency for HR Team - no duplication of inputs into several systems (ROI)
Integration with flex spending provider has simplified file transfer and payments

Alternatives Considered

ADP TotalSource

I have used ADP and found it to be difficult to intuit without a lot of prior knowledge and exposure to the configuration. Paycom is easy to understand, even if you have no prior exposure to the system. ADP uses a marketplace approach to provide additional services that can give you options, but not necessarily the best ones for you. The bundled approach with Paycom provides vetted, workable solutions that are already integrated and tested.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

Likelihood to Recommend

Paycom works for our size and scope of activities, and the Clue module (for tracing vaccinations and testing) was delivered at exactly the right time for our organization. I think Paycom anticipates the client's needs but also reaches out to its clients to get input into the next steps in their offerings. We needed support to transition our benefits administration to Paycom from 2 outside vendors and despite a lot of challenges, through the partnership, we have a robust Ben Admin solution now.

Paycom just makes sense...

Overall Satisfaction with Paycom