Overall Satisfaction with Paycom
In my opinion, over the past couple of years, Paycom has displayed significant internal issues that affected their ability to provide the service they are expected to. From payroll related errors to improper accruals to, what I think is horrible customer service. We have had our reps tell us that they were leaving the company because things were falling apart. We have had 6 different account reps in the past year and with each one, I feel the service got worse. We decided to leave Paycom and move to a more reliable service. During our departure, we were told a termination specialist would reach out which never happened. We received our termination checklist after they turned our service off. Come to find out there was some data. We were needing to gain access to that because we did not have any communication from them or proper procedures on how to end our relationship. We missed it. They are now extorting us for $5000 to pull one report. I would caution you from choosing Paycom and go with a more reliable source.
- Cost us money
- More expensive than better run organizations
- Many unforced errors
So far it is night and day. In my experience, ADP provides a much better platform, much improved customer service, and overall attentiveness to their customers.
Do you think Paycom delivers good value for the price?
No
Are you happy with Paycom's feature set?
No
Did Paycom live up to sales and marketing promises?
No
Did implementation of Paycom go as expected?
No
Would you buy Paycom again?
No