The More I Use Paylocity, The More I Like It.
Updated February 26, 2025

The More I Use Paylocity, The More I Like It.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Paylocity is our HRIS, payroll system, and performance management system. Our employees use it to submit time sheets, request time off, see paystubs, access performance reviews, and occasionally take e-learnings. We also handle onboarding through Paylocity. We do not utilize the recruiting module or the survey module at this time.

Pros

  • Payroll
  • Performance Reviews.
  • Administrator Online Training.
  • Reporting

Cons

  • Employee Filters for Review Assignment.
  • Account Manager Knowledge/Customer Service.
  • Time-off for hourly vs. salary.
  • Change codes/reasons.
  • Reduced Cost.
  • Integrated Performance Management.
  • Better Workforce Visibility.
We use automation for Payroll in for payroll but not much else. We tried to use their workflows for employee changes, but we found they were not robust enough to capture all the items we were looking to capture. I wish there were more training on the automation available within Paylocity.
We really enjoy using Impressions. We have more formal employee recognition programs (similar to Employee of the Month), but having a great peer-to-peer, more casual way to recognize people. We also imported our own company values into the Impressions portal so that employees can recognize each other based on the values that we strive for.
Paylocity has much more functionality than BambooHR. I think BambooHR was simpler to use and had a cleaner look, but it did not have integrated Payroll, and it could not report out at the level that Paylocity reports out on. BambooHR is too barebones for the needs of our growing organization.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Microsoft 365, Workable, Corcentric Source-to-Pay Platform (Determine / Selectica)
Paylocity is a great tool for Payroll and performance management. Where I find it lacks the most is its inability to organize employee changes in a way that is easy to report on. To pull a report on which employees have received a pay rate increase in the last year is a manual task of sifting through hundreds of changes. This needs to be improved.

Paylocity Feature Ratings

4.0
Employee demographic data
4
Employment history
1
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
6
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
5
7.2
Pay calculation
8
Support for external payroll vendors
5
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
3
Reimbursement management
Not Rated
5.0
Approval workflow
7
Balance details
2
Annual carry-forward and encashment
6
6.4
View and generate pay and benefit information
9
Update personal information
9
View job history
1
View company policy documentation
6
Employee recognition
7
7.0
Tracking of all physical assets
7
8.0
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
6.8
Performance plans
8
Performance improvement plans
Not Rated
Review status tracking
6
Review reminders
8
Multiple review frequency
5
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
8.0
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
8
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paylocity

550 - All employees, supervisors, HR managers, and admins.
2 - HRIS knowledge, Paylocity product trainings, Payroll & Benefits knowledge. Also need to have the skills to nagivate multiple Paylocity customer service channels (account manager support vs. customer support vs. technical support).
  • Payroll
  • Benefits Enrollment
  • Time-off tracking
  • Performance Reviews
  • Employee Data
  • Org Charts
  • Employee Directory
  • Community Annoucements
  • Learning Module
It is very challenging to switch HRISs.

Evaluating Paylocity and Competitors

Yes - Bamboo HR
  • Scalability
  • Other
Paylocity is not good for international companies.

Paylocity Implementation

I was not part of the organization during the implementation.
  • Implemented in-house
Yes - I am not sure.
Change management was a small part of the implementation and was well-handled
  • Employee Data

Paylocity Training

  • Online Training
  • In-Person Training
This question is forcing an answer but I did not do any in-person trainings.
I like their training modules. They are helpful and I can assign them to myself as well as the employee base.

Configuring Paylocity

The configurability is fine.
Test and test again. The products don't always make it clear so you need to do your own testing and make your own decisions.
Some - we have done small customizations to the interface - We customized the performance reviews a lot. The scores did not average correctly, we let Paylocity know and they said it was a known issue. This seems very foundational for what the product is supposed to do. Very disappointing.
No - we have not done any custom code
Custom reports cost $375.

Paylocity Support

Account Manager lacks a lot of product knowledge. Varying and contradicting answers have come from customer support reps. I really love the recent addition of direct access to technical support reps.
ProsCons
Immediate help available
Quick Initial Response
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Need to explain problems multiple times
This is not a feature I am aware of.
Yes - Not resolved. Ever. Always written off as a known issue.
Technical Support is very helpful.

Using Paylocity

It does the job it is supposed to do, just not very well sometimes.
ProsCons
Relatively simple
Requires technical support
Not well integrated
Inconsistent
Feel nervous using
Lots to learn
  • Payroll
  • Time-off Management
  • Compensation Review Module
Yes - It works fine.

Paylocity Reliability

Not good for international organizations.
The software rarely, if ever, goes down. But it doesnt always work well. Lots of bugs.
Reports have errors, modules have errors.

Integrating Paylocity

Horrible integration support.
  • Culture Amp
  • Docebo
  • Workable
180 and all were very hard to set-up.
  • MS Azure
No.
  • File import/export
  • API (e.g. SOAP or REST)
Hope and pray the company you are integrating with has done a Paylocity integration before and can give you some advice. Paylocity will not.

Relationship with Paylocity

I was not part of the sales process with Paylocity.
Account manager lacks a lot of knowledge.
I was not part of the sales process.
I was not part of the sales process.

Upgrading Paylocity

Comments

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