Promised the world, delivered absolutely nothing for 4 months
July 19, 2023
Promised the world, delivered absolutely nothing for 4 months
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with PersistIQ
PersistIQ/Wishpond approached us, offering to supply a monthly set of guaranteed qualified leads. Their process was to identify people who matched our target audience (Regenerative Medicine practitioners), and have their sales team handle outreach and appointment setting. The pricing is higher than some other providers, but would have been viable if they delivered leads as promised.
Sadly, after 4 months of bungling, they provided multiple lists that were totally unusable. Aside from a sprinkling of regen practitioners, we were given real estate brokers, VA lenders, housing developments, hospitals, breast augmentation clinics, abortion providers, and lots of elder care facilities.
It became very clear that their "process" was to use software to scrape LinkedIn for leads. Scrape, dump, and send to me without any form if QC. And then they acted surprised when I rejected the list.
By the 3rd month they just dropped out of contact ... but kept billing.
I'm hopeful of a refund, considering they delivered absolutely nothing for 4 months ... but now they are silent again and not responding.
Sadly, after 4 months of bungling, they provided multiple lists that were totally unusable. Aside from a sprinkling of regen practitioners, we were given real estate brokers, VA lenders, housing developments, hospitals, breast augmentation clinics, abortion providers, and lots of elder care facilities.
It became very clear that their "process" was to use software to scrape LinkedIn for leads. Scrape, dump, and send to me without any form if QC. And then they acted surprised when I rejected the list.
By the 3rd month they just dropped out of contact ... but kept billing.
I'm hopeful of a refund, considering they delivered absolutely nothing for 4 months ... but now they are silent again and not responding.
- Sales pitch (watch out)
- Email scripts (these were pretty good - I'm sad that after 4 months they still never got to be put to use)
- Quality control is awful
- Insisting on automated data gathering with no human review
- Continuing to bill clients even when they are not communicating and not delivering
- The ROI is incredibly negative - we paid, they delivered nothing.
- ROI is made even worse because we had to pay for extra CRM and Google Workspace seats for their sales people - who never did any outreach, never used the licenses.
- This was a significant investment for our small agency, and the money lost has hampered our other marketing efforts.
Do you think PersistIQ delivers good value for the price?
No
Are you happy with PersistIQ's feature set?
No
Did PersistIQ live up to sales and marketing promises?
No
Did implementation of PersistIQ go as expected?
No
Would you buy PersistIQ again?
No
PersistIQ Feature Ratings
Evaluating PersistIQ and Competitors
- Scalability
- Integration with Other Systems
- Ease of Use
The promises during the sales process were fantastic. This should have integrated easily into our existing software stack.
Having their sales reps handle outreach (tracked in our CRM) and book appointments on our calendar (Calendly) would have been excellent.
Sadly, nothing was done. No leads, no outreach, no appointments.
Having their sales reps handle outreach (tracked in our CRM) and book appointments on our calendar (Calendly) would have been excellent.
Sadly, nothing was done. No leads, no outreach, no appointments.
No contract term - or no second-month payment until they provide a valid and approved list.
PersistIQ Support
| Pros | Cons |
|---|---|
Good followup | Slow Resolution Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No - it was a managed service, so no premium support was required. But our account rep and manager would regularly ghost us for weeks.
Nope.
It never happened.
Still waiting and hoping for a refund.
It never happened.
Still waiting and hoping for a refund.