Playvox review
September 23, 2021
Playvox review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Playvox is currently being used by every agent, team manager, ops manager, and the quality team. We can see every call that has been marked by the quality team/manager. We can see scores, any feedback we have given to our agents, improvement areas, etc. We can also add coaching documents to it.
- Show feedback, improvement areas.
- Reporting.
- Coaching.
I have used multiple other sites. This one is the best I have used. [It's] really easy to use and everything is in one place.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes