Good value, great flexibility, engaging relationship
January 03, 2023
Good value, great flexibility, engaging relationship
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Premier Contact Point
Premier Contact Point (PCP) is used to provide a contact centre capability for our multi-branded customer service team located in Australia and The Philippines. It is primarily used to deliver inbound and outbound phone calls, manage employee productivity and deliver IVR services including customer identification, customised messaging and verification for inbound calls.
- Customer Support
- Responsiveness to requests
- Openness to ideas/suggestions/features
- Modernisation & simplification of UI
- Reliability
- Flexibility
- Support
- 5% reduction in AHT
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.
Do you think Premier Contact Point delivers good value for the price?
Yes
Are you happy with Premier Contact Point's feature set?
Yes
Did Premier Contact Point live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Premier Contact Point go as expected?
I wasn't involved with the implementation phase
Would you buy Premier Contact Point again?
Yes