A great tool providing customer insights and analytics
Overall Satisfaction with Quantum Metric
Quantum Metric makes it easy to understand and troubleshoot issues, hence gives us the ability to find out and address customer frustrations. Not only can we review all customer interactions with our platforms, but we can also easily see stats and reports on how often such issues occur giving us an overall picture of our products' performance and customers' behavior.
Pros
- Quantum Metric highlighted usability issues and bugs that were not noticed nor reported before.
- We can filter for specific errors our customers received, see the overall impact, and act accordingly.
- We can understand how our users are interacting with our platforms, when and how do they convert, and what the possible causes of abandonment are.
Cons
- Filtering is a little complicated.
- It is easy to get lost while navigating on the platform, especially if looking for a specific issue.
- The biggest impact has been on improved customer insights. We can now better understand how our users behave on our platforms so we can address and improve the features and user flows we had no insights on before.
This tool combines all the features the above tools provide. All the events are recorded, hence it is not only a great base for reviewing customer interactions but also to use it for analytical purposes.
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