QuickBooks Customer Service is a Joke!!
June 07, 2022

QuickBooks Customer Service is a Joke!!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Desktop Enterprise

We use QuickBooks for our complete accounting system. We switched from using Sage for over 25 years, due to everyone telling us we needed to switch because QuickBooks was so much more user-friendly and everyone knew the program. Biggest Mistake we have made in over 25 years!! Their customer support is a Complete Joke!! You spend hours on the phone just to get through to someone and then you get these nitwits that know Nothing about the program but can read your stock answers off their answer sheet only. QuickBooks has completely destroyed our accounting by trying to fix problems their product created, and yet you can never get through to anyone from corporate to actually get real help and take some responsibility because they are so well protected. If you are looking at purchasing a new Accounting Software Run from QuickBooks!! They may be used to being a good company with a decent product, but not in 2022!!

Pros

  • It is easy to use but unfortunately, it has so many glitches that it rarely works without problems.
  • They are Really Good at protecting their corporate people and not allowing end users to talk to them.
  • They are really Good at completely screwing up your accounting system and then taking no responsibility for it!!
  • Their customer service department or call answerers are really good at dropping calls after being on hold for hours!

Cons

  • Actually, Employee a Customer Service Department that can help people and not simply be call answerers.
  • Provide Corporate Support and Help with Easy Access!!
  • Take responsibility for when their product completely destroys your accounting system, like deleting over 20,000 customers due to a glitch in their program.
  • QuickBooks has cost us a small fortune due to their product's glitches.
  • We have lost hundreds of hours fixing what QuickBooks deleted or screwed up.
  • We have spent hours on the phone trying to get help and the only help we finally get causes more problems and frustrations.
No, it has hurt and stunted growth in our company, due to the loss of time required to try to find out where we actually are financial. Just to get accurate reports is almost impossible because of glitches in the program that has changed our numbers and deleted important information.
It was fairly easy to implement, set up and train. Just wish it would work consistently without problems so that we can actually know where we are financial.
None
It doesn't even compare to |Sage or Peachtree at all. We used Sage for over 25 years and in all of those years, we had less than 1% of the problems we have experienced with QuickBooks Enterprise Desktop in just 2 years. Wish we have Never switched to QuickBooks!!

Do you think QuickBooks Desktop Enterprise delivers good value for the price?

No

Are you happy with QuickBooks Desktop Enterprise's feature set?

No

Did QuickBooks Desktop Enterprise live up to sales and marketing promises?

No

Did implementation of QuickBooks Desktop Enterprise go as expected?

Yes

Would you buy QuickBooks Desktop Enterprise again?

No

I honestly cannot think of Any Scenario that QuickBooks is well suited for, due to the lack of real customer support and glitches in their program that they do not take responsibility for. The best use for QuickBooks Desktop Enterprise is to Never Buy it!!

QuickBooks Desktop Enterprise Feature Ratings

1.1
Accounts payable
1
Accounts receivable
1
Cash management
1
Bank reconciliation
1
Expense management
1
Time tracking
1
Fixed asset management
1
Multi-currency support
1
Multi-division support
1
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
1
Enterprise Accounting
1
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
2
1.0
Inventory tracking
1
Automatic reordering
1
Location management
1
Manufacturing module
Not Rated
1.0
Pricing
1
Order entry
1
Credit card processing
1
Cost of goods sold
1
Order Orchestration
1
End-to-end order visibility
1
Order exception Resolution
1
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
1.0
Dashboards
Not Rated
Standard reports
1
Custom reports
1
1.0
API for custom integration
1
Plug-ins
1
1.0
Role-based user permissions
1
Single sign-on capability
Not Rated

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