Smooth product, awesome ROI, can work with any customer facing industry
March 30, 2024
Smooth product, awesome ROI, can work with any customer facing industry
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Referral Factory
I use Referral Factory to encourage current and past customers to promote my photography services. In freelance word of mouth is a key driver of new business and having a solid referral program is very important especially for a smaller business trying to gain more customers.
- Generating referral links for specific individuals so I can track how much they are sharing it and provide incentives to those who get the most clicks.
- Tracking referral sources are flexible and easy to use.
- Creating multiple referral campaigns.
- The UI needs some improvement to really smooth out the workflows. Overall it's not bad, but could always be better.
- There isn't good documentation on how to configure and use the solution. It's like they assumed they built to be obvious enough to where anyone can figure it out, but for things that have more nuances, users could really benefit from some tooltips and/or documentation.
- Pricing is pretty high, it would be nice to have a lower tier so businesses with a small income stream can start to benefit from referral programs.
- Transparent pricing is very helpful when calculating operational expenses so that helps reduce accounting time.
- I've only had to deal with support once but they were very responsive so I the time impact to my business was minimal.
- The time to acquire new customers was noticeably reduced when using the product.
I have not use any other referral programs.
Do you think Referral Factory delivers good value for the price?
Yes
Are you happy with Referral Factory's feature set?
Yes
Did Referral Factory live up to sales and marketing promises?
Yes
Did implementation of Referral Factory go as expected?
Yes
Would you buy Referral Factory again?
Yes