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Let Rimini do the work for you.
March 31, 2024

Let Rimini do the work for you.

Srihari Tadinada | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

  • Solution Integration
There are not one but multiple issues that Rimini Street was able to resolve. We have Oracle ERP with financials/Manufacturing modules. They have been resourceful in providing post-implementation support and are versatile, responsive, and quick to understand the issue and get the solution. They have provided quick solutions to EAM, financials, and inventory issues that we run into, and they also support month-end closing issues.
  • Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved.
  • I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue.
  • I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed.
  • I have worked with Rimini Street Engineers globally and have seen all of them treated with respect and empathy and are productive. I haven't encountered anything that would require improvement, but continue with the same level of service they have provided.
Rimini Street was our provider since I start with the current organization. I have worked with Rimini Street in the past as well.
The way Rimini Street manages their support is excellent.
  • We were able to convert 80% of our Payments Electronically, which saved 250k per annum.
  • Resolving month end closing issues include savings of at least 100k.
They have proved the quality of service being provided.
We have gotten the support from Rimini for questions, know how, or issues. The support regarding questions and know how has helped us look into innovative solutions.

Do you think Rimini Street delivers good value for the price?

Yes

Are you happy with Rimini Street's feature set?

Yes

Did Rimini Street live up to sales and marketing promises?

Yes

Did implementation of Rimini Street go as expected?

Yes

Would you buy Rimini Street again?

Yes

As previously stated, I have worked in Oracle ERP, and they are good at it.