RingEX offers simplicity and reliability at an affordable price.
September 19, 2023
RingEX offers simplicity and reliability at an affordable price.
Score 10 out of 10
Vetted Review
Overall Satisfaction with RingEX
My company has a demo kit that we use to demo the product for sales purposes. I am also the lead engineer for all RingEX implementations that my company sells to clients. This product just works. It may be a bit pricy with the subscription model, but RingEX has always worked with us to get the best deals for our clients. I have replaced multiple phone systems with RingEX and, in my opinion, the clients are always much happier with RingEX.
- Reliability
- Call Quality
- Ease of Use
- Wide variety of Features
- Cost Effective
- Some features are only configurable by RingEX.
- Some features are locked behind premium licenses.
- Would like to be able to make changes to company numbers without a support call.
- Upfront cost savings over on prem PBX
- Increased productivity due to reliability of service.
- Ability to create IVRs leads to lots of possibilities for business
Custom IVR's have decreased the amount of time that receptionist spend routing calls. With custom prompts and routing, callers can self direct their calls where they need to go very easily. RingEX also provides a 0 for operator function, for the times that callers cannot navigate IVRS. This is one of the biggest ways I have used RingEX to automate processes.
- MiVoice Office Application Suite (Mitel Application Suite), 3CX and 8x8 Express (discontinued)
In my experience, RingEX is much less complicated to install and configure than products like mitel and 3CX. I think RingEX is much more reliable than 8x8 with a much higher quality in calls.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes
RingEX Feature Ratings
Using RingEX
3 - Sales and Engineering.
1 - 1 RingEX certified delivery partner
- Sales
- Demonstration
- Using custom call flows, we created an on call schedule for a client.
Evaluating RingEX and Competitors
Yes - Mitel, Teams, 3CX We did not replace them, but as a re-seller, we have been selling more RingEX than any other product due to its price and simplicity.
- Cloud Solutions
- Scalability
- Ease of Use
Ease of Use and price are always the biggest factors for our clients.
RingEX Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled
- Getting port requests approved
- Getting port dates approved
RingEX Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I have partner level support due to being a RingEX partner. I think the partner channel support is Top Tier.
Any time I have called partner support, they have offered exceptional, and quick service. There has yet to be an issue they couldn't fix
Using RingEX
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Provisioning phones
- Adding users
- Creating call rules / routes / flow
- Changing business numbers
- Moving licenses from one user to another.
Yes - I think the RingEX app is wonderful and has all the features of the desktop app .