RingEX is great for connecting teams and streamlining communication through one easy to use app.
October 27, 2023

RingEX is great for connecting teams and streamlining communication through one easy to use app.

Jennifer Dew | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

We use RingEX entral to streamline all of our calls and texts and easily connect our team without having to share personal cell numbers with each other or our clients. When I started my business, all calls and texts were going through my personal cell number. It's a relief to have business and personal separate now and everything streamlined for our team through the RingEX app. It's also nice to have after-hours messaging as well as a way for our clients to get through to us after hours if there is an emergency.
  • Implementation for new clients.
  • Support
  • The software and app are very intuitive and user-friendly, so it's easy to get started and get going on their system.
  • They made it very easy for me to import all our client contact information and team members as users.
  • Their online help menu is very good.
  • Getting registered and set up for SMS/Text messaging was not an easy process.
  • I hope RingEX improves its integration with Zapier to automate adding new client contact information into RingEX from our CRM.
  • Better connectivity and communication with team messaging.
  • Enhanced customer experience with call routing, after-hours messaging, and emergency routing.
  • Better privacy for my team by not having to share their mobile numbers as users within RingEX.
  • Easier onboarding of new teammates as new users in RingEX.
I was always able to quickly get through to support when I was going through implementation as a new client, and any issues were always quickly solved by their customer service and support teams. And their follow-up was great, too.
Our team communication has improved with messaging all consolidated through the app. It's easier for our teammates to individually reach out to one another for support as well instead of each of them having to share their personal mobile information. I also like how messaging history is saved in the event you need to revert back to an old conversation. I also love how it's easy to attach documents or photos through messaging as well. RingEX has really made it easy to onboard new teammates and keep us all connected.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

RingEX is great for connecting teams and streamlining all communication through an app rather than having to issue company phones and using separate apps like GroupMe for team communication. It's also very easy to activate, disable, and reactivate users if you have a lot of contractors or seasonal workers.

RingEX Feature Ratings

User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10