RingCentral MVP - Review in Education Setting
March 30, 2024
RingCentral MVP - Review in Education Setting
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingCentral MVP
We use our Ring Central system as our main school telephony system.
It's fast, reliable, easy to set up/use & has been well received by all of the staff in the school.
It provides great flexibility to grow with us, as our requirements continue to grow & evolve. So long as you have an IP based handset & the correct license, you can install a handset wherever there is a PoE enabled ethernet point.
It's fast, reliable, easy to set up/use & has been well received by all of the staff in the school.
It provides great flexibility to grow with us, as our requirements continue to grow & evolve. So long as you have an IP based handset & the correct license, you can install a handset wherever there is a PoE enabled ethernet point.
- Easy to use & navigate web interface.
- Simple, yet customisable IVR options.
- A vast wealth of knowledge via the RingCentral University (support is also brilliant!)
- Cost is slightly on the higher end of the spectrum, there are cheaper systems out there, not really aimed at Education in terms of pricing initially.
- Some ELEMENTS on the administrative side are unveiled by digging down into other options. Can be resolved by a "Related Options" links on some menus (admin portal).
- Had never heard of the company until attending BETT show in 2022. Would be good to market towards Education sector more prominantly with Educational discounts/offers.
- Unlimited active lines at any one time, no longer restricted to the 10 active lines we had with our old system
- Quick & reliable (with a solid network)
- Easy to create a well-constructed IVR menu for external callers
It's the little things, like having email notifications of an answerphone message (with the message attached as an audio file), so you don't have to physically use your handset to catch up on any missed calls/messages.
The flexibility of the mobile app, so you don't have to ring external people using your own mobile number, you can use the main business number, or even calling employees desk phones without having to navigate the IVR menu & enter the extension really saves a lot of time.
The flexibility of the mobile app, so you don't have to ring external people using your own mobile number, you can use the main business number, or even calling employees desk phones without having to navigate the IVR menu & enter the extension really saves a lot of time.
We received quotations for 9 solutions (including RingCentral) but overall, whilst not the cheapest solution, RingCentral came out on top for value for money, without compromising on features & accessability/ease of use.
Other than NFON, we also looked at other solutions, including upgrading our dated Panasonic system (with the option of having it be cloud hosted).
Other than NFON, we also looked at other solutions, including upgrading our dated Panasonic system (with the option of having it be cloud hosted).
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes