Item: Rippling
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Rippling for most of our HR processes. The move to Rippling solved HR, Managers, and Employees having to log in to different tools or having to "double enter" in different systems. It is also very user-friendly so little education and training was needed when we made the move 3 years ago. Payroll is a breeze compared to other systems we used in the past. Rippling also sends reminders and prompts when action needs to be taken, giving piece of mind for some compliance issues.

Pros and Cons

Integrating with other systems
User friendly
Reliable

Some processing can be slow
Global employee support is still new and can be a bit more cumbersome still
Complicated support questions can take a bit longer to receive a response to

Return on Investment

Payroll significantly simplified and accurate
Employee satisfaction improved
Saves time for employees, managers, and HR
Consolidating tools (saves time and money)

Support Rating

Online support articles are good, but it can at times be difficult to find the correct one. Support staff are friendly and there is both an email and chat option. Wait time on chat is usually short. My only concern is that when I have a complicated issue (which is usually when I need help) they sometimes needs to escalate to a specific department, and then it can take a week or so to receive a response.

Key Insights

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Usability

Rippling is extremely user-friendly and intuitive compared to other systems. It is one of those systems you can "click around" and figure things out by yourself if you don't know already exactly where to go. When we started using Rippling it was pretty basic but they keep adding features constantly, and they also integrate well with other systems when needed.

Likelihood to Recommend

Rippling is adding functionality constantly (for example they fairly recently included pay-ranges and global hiring), however I would still say that it is best suited for companies in the 1-300 people range, it is not built to be a tool for enterprises with thousands of employees.

Everything a small/mid-size business needs!

Modules Used

Overall Satisfaction with Rippling