Item: RUN Powered by ADP®
Rating: 10
Author: CHRISTINE CASTILLO

Use Cases and Deployment Scope

I use ADP to run my payroll. We are a new agency and have been with ADP for a couple of months now and am pleased.

Pros and Cons

Customer service availability is outstanding
Makes running payroll simple
Cannot reiterate enough about the outstanding customer service

Employee Self-Service

Employees have not expressed good or bad experience with the app. They did say it was easy to access.

Key Insights

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

From day one, Jake Strong and Kathy Martinez have been amazing with assisting me to get started and any questions I have along the way. Ms. Martinez has chimed in to walk me through the various screens to run payroll. She called me the 1st few times running payroll to make sure I was okay and if I needed any help. She continues to reach out and check in on me. We have had a brief conversation about W-2s and she will reach out again when that time gets closer.

AMAZING customer service! ADP works for me!

Overall Satisfaction with RUN Powered by ADP®