RUN Powered by ADP® is a great system for payroll processing
Updated August 29, 2023

RUN Powered by ADP® is a great system for payroll processing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

Integration with ZipRecruiter, HR HelpDesk (HR411) which is very useful. I used the Employee Handbook Wizard and used it to compare to our existing Handbook. It was very helpful.
HR 411, Time and Attendance, Payroll processing, tax forms.

Pros

  • HR411
  • Time and Attendance time calculations
  • Payroll processing

Cons

  • More descriptions of what a term means
  • Better call center (not voice activated as the system never understands my name)
  • Easier to read breakdowns of costs for accounting purposes
  • A more robust Paid Time Off report and better separation between rows
  • Unknown
I believe employees are able to access their own information and see their benefits. Employees are also able to administer their SIMPLE IRA plans.
I only use the mobile app to clock in and out for myself, as my administrator login is different from my employee login, and it is difficult to switch back and forth on the computer. I have received many error messages when trying to log in to 2 different accounts.

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

Yes

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

Microsoft 365, Foxit PDF Editor (FoxitPhantom), Tabs3 Billing
Payroll processing is simple to use, but I wish there was a place to upload and save a Payroll Memo that details all of the changes/differences for each payroll from previous payrolls, to include a change in Direct Deposit information for a specific employee, or a change to benefits deductions, a summary of PTO taken per employee, etc. Currently we are keeping a separate Payroll Memo in PDF that details this information.

RUN Powered by ADP® Feature Ratings

Payroll Management
9.8
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10

RUN Powered by ADP® Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Quick Initial Response
Not kept informed
Need to explain problems multiple times
A representative was able to help me with an issue and implement an automatic fix which saved me time when processing payroll. The issue was identifying a short or missed meal period. Normally I would identify, add a row to add the 1 hour premium pay. The representative was able to automate this for me where ADP can automatically add the 1 hour of premium pay. This saves me so much time.
At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.

Comments

  • Alex T | TrustRadius Reviewer
    Alex T
    commented a year ago
    Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about the capability to save and upload payroll memos has been shared internally. -Your RUN Team

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