Item: RUN Powered by ADP®
Rating: 6
Author: Carmen Pomales

HR Capabilities

N/A

Use Cases and Deployment Scope

We keep it simple. We use it to stay in compliance with the state (insurance and tax reporting) and for W2 employee(s). We run payroll once at the end of the year and do monthly check-ins to make sure insurance remains active. That's pretty much it.

Pros and Cons

Create tax documents and reports
Makes sending payroll a breeze
Offers fun give-a-ways in the Advisory Circle
Listens to users

The constant switching between customer service reps can be rough. It's like each one knows something but doesn't really know how all the pieces and parts connect.
Customer service reps should understand tax laws in the state they work in and then be guided to those same state clients .

Return on Investment

N/A
N/A
To be determined.

Employee Self-Service

This will be beneficial in the future as employees turn from contract to W2. Right now, the owner is the only W2.

RUN ADP Mobile App

N/A

Alternatives Considered

N/A

Key Insights

Do you think RUN Powered by ADP® delivers good value for the price?

Not sure

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Other Software Used

Wave Accounting

Likelihood to Recommend

As I've been learning the system it's getting better. There was just a lot of run around in the beginning. I don't know maybe the reps make a commission so they're not as concerned with the clients as if they'd be if they were paid a higher hourly rate...? To counteract this I've just made it regular to call and check in on items monthly.

It's definitely something of its own and has a lot to offer.

Overall Satisfaction with RUN Powered by ADP®