Sage Intacct is a keeper
May 13, 2019
Sage Intacct is a keeper
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sage Intacct
Our company uses Sage Intacct in our Finance & Accounting department mostly. All other departments have approved purchasers who submit Purchase Orders for approval and payment processing. All department managers have access to Sage Intacct for purchase order approvals and reports. Our sales department uses Sugar CRM, which is integrated to Sage Intacct for AR quotes to the invoice process. The sales department uses Sage Intacct for commissions reporting and tracking customer fulfillment via Map Your Show and customer payments.
- Dimensions and dimension reporting are extremely helpful, especially because departments use reports differently. For example, by location or by project.
- Importing data into Sage Intacct is easy and saves a huge amount of time.
- User access via roles and permissions is versatile and robust, which helps us use Sage Intacct across the entire company without compromising confidential information.
- While reporting is very good, we don't get full flexibility, especially for cross-module reporting. For example, we need to pull profitability reports using Open Purchase Orders in the Purchasing module, as well as revenue and expenses.
- Purchasing approvals can handle complex workflows. However, there are issues with email notifications.
- The biggest issue for accountants, especially entry-level accountants, is not being able to see the double-sided GL entries. Sage Peachtree shows the full two-sided GL accounts in a pop-up window for each transaction. This would be enormously beneficial in Sage Intacct -- even if it gets complicated, it's still nice to see both accounts.
- Collaborate is awesome, but we would like to run reports with collaborate information OR at least run a report of collaborating notes so that we can follow-up on certain notes.
- When running the General Ledger, accounts show negative when having credit balances, even if the account has a normal credit balance. It gets confusing because we're used to seeing a positive number with the normal balance of the account.
- Sage Intacct has increased efficiency in our accounting department and we were able to move a full-time position to part-time.
- Sage Intacct purchasing approvals have caused bottlenecks for approvers and processing invoices timely due to poor email notifications to approvers.
- Sage Intacct has helped the company understand expense budgets and better forecast for future costs and growth.
While automation is great, we'd still like to see the accounts in each transaction, similar to Peachtree, showing the two-sided accounting entry. Undoing posted items can be a pain at times since transactions are automatically posted to other modules. However, reversing usually helps solve the issue, though users can get confused by looking at ins and outs in accounts.
We haven't used these other capabilities. We currently use Expensify for expense management and Paycom for time management. With one entity, we don't currently have a use for multi-entity books.
With a medium-sized company, Quickbooks wasn't robust or as customizable for our needs. Similarly, Sage 50 (Peachtree) was unable to handle dimensions and detailed reporting like Sage Intacct. We currently use Square POS, but record all financial data into Sage Intacct, which is our source of truth for figures company-wide. Sage Intacct is user-friendly, easy to navigate, and has excellent help and tutorials when needed.