Updated June 04, 2019
Score 7 out of 10
Overall Satisfaction with Sage Intacct
Sage Intacct is being used solely by our fiscal team which consists of 4 users. Intacct doesn't necessarily address any problems as it is the lifeblood of our financial statements. We record expenses with the assistance of a third-party application as well as process checks with a third party partner. As much as the "bill" function/module in Intacct is great, there are other applications that can do it more efficiently. One pitfall is that we have to purchase users for anyone who wants approval authority, whereas with our current vendor we have the ability to send invoices to external users for approval without incurring any additional cost.
- I love the controls that are available in Intacct. Being able to get very detailed on control groups is great.
- The reporting functionality is great. I can customize reports to do almost anything I'm looking for.
- The help function is also great because I don't have to contact support. I can usually find the answer myself.
- Not really a fan of some of the workflows. If you are a new user many of the approval steps are not logical.
- The scaling of the user interface when switching between different size screens is awful.
- Not being able to customize column sizes in journal detail is terrible. Why does the column need to be super wide, but the actual info contained is only a quarter of the size?
- Intacct hasn't really had a positive or negative impact. It's more neutral since we use it primarily for general ledger functionality.
- A positive impact could be the allocation features that we use, however, most ERP's have this as well.
I don't this question is relevant at this point in the history of accounting. Almost every single ERP does this and most of them aren't as good as the third party apps that specialize in each step of the process. With that in mind, it's hard to say that we have benefited from anything specific that Intacct offers.
The reason I gave this high of a rating is that we are able to upload almost any type of transaction. Since most platforms allow us to download transactions, we are able to create Excel templates that translate our third-party data into usable upload files for Intacct.
It's hard to compare Intacct with the above products. What Intacct does do, is fill the hole between these two products. QuickBooks is awful, just plain and simple. PeopleSoft is vastly superior to Intacct, but it is made for a much larger organization. The benefit of Intacct is that you don't need a team of people in your organization to manage the data, and that is where the advantage is.