Better accounting tools, but needs to improve its add-on modules
May 24, 2019

Better accounting tools, but needs to improve its add-on modules

Theodore May | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

Sage Intacct is our Core ERP program that is used throughout the organization. It has improved our ability to capture critical information related to our projects. We have better insights into our time tracking, project-related expenses, and better management of deferred revenue. Prior to implementing Intacct, our organization did not know if we were profitable, or any financial details on the performance of our projects and clients. Post-implementation, we were able to identify efficiency issues within our organization and chart a better path towards sustained long-term profitability.

Pros

  • The accounting functions are phenomenal.
  • Cash management.
  • Integration with Salesforce.

Cons

  • The reporting is overly complicated and hard to use. The UI is terrible. Had we known about this prior to purchasing, we would have chosen a competitor instead.
  • The projects module needs a better resource and project management tool. Again, the UI is not user-friendly, and the reporting is extremely difficult to utilize. A lot of work towards improvement needs to be put into the Projects Module.
  • It would be very useful to enable more flexibility in making changes to posted transactions that are not in a closed period. It's frustrating having to reverse a series of transactions just to make a minor $0.01 change in the original transaction. Or if a transaction was posted to the wrong account, it would be nice to be able to change the account posting, instead of having to reverse and recreate the transaction. I would also like to be able to post an item to different accounts, depending on the circumstances.
  • We have a better understanding of our business.
  • We are able to more accurately model our finances to the economic model of our business.
  • We learned that we were losing money.
Quickbooks was our legacy system, and did not provide an easy means to do project-based accounting. SAP Business One was too complicated and expensive for a company of our size. Sage Intacct addressed our core need for project-based accounting at a reasonable price point.
Intacct is great for enhanced accounting features, with the exception of Reporting. Intacct's reporting is a glaring setback for anyone that is looking for an accounting system to replace Quickbooks or any other legacy system. The Project module is oversold and doesn't do a great job for project management teams, as the restrictions sometimes do not make sense. The user license restrictions are also complicated and convoluted. The software is great for standard accounting and finance functions, but once it crosses into other areas it starts to be more of a problem than a solution.

Sage Intacct Feature Ratings

7.5
Accounts payable
9
Accounts receivable
9
Cash management
9
Bank reconciliation
9
Expense management
6
Time tracking
7
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
8
Enterprise Accounting
5
Configurable Accounting
6
Centralized Rules Framework
7
Standardized Processes
7
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
6.5
Pricing
Not Rated
Order entry
6
Credit card processing
Not Rated
End-to-end order visibility
7
3.0
Reimbursement management
3
1.0
Dashboards
1
Standard reports
1
Custom reports
1
5.0
API for custom integration
5
Plug-ins
5
3.0
Role-based user permissions
3
Single sign-on capability
Not Rated

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