System with great potential, but high learning curve.
December 29, 2021

System with great potential, but high learning curve.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We use Intacct for all of our billing processes. Quarterly and Monthly invoices are sent through here, as well as all receivables and services. It addresses the issues of having several account interfaces created, and allows us all to access every account without issues.

Pros

  • Stores data
  • Convenient interface for storing clients within different parts of the company
  • Templates for invoices

Cons

  • No ability to edit existing invoices. They must be deleted or retracted, then the process must begin again. For example. If a bill a client 29.99, but I receive 29.97 because of settling issues, I cant go modify the initial invoice, and have to go through all these hoops to fix the issue
  • I wish I had a way to view all invoices in one place, without having to search by client, based on data recently entered. This could just be a lack of education on my part as I am a new user.
  • There are too many steps to do basic functions. I came from quickbooks which was highly intuitive and easy to use. This is just too large for what I use it for, and I cannot seem to navigate it easily.
  • Still trying to determin
  • It makes my work load more cumbersome and monotonous.
  • I do like being able to see all clients across all departments within one system

Do you think Sage Intacct delivers good value for the price?

Not sure

Are you happy with Sage Intacct's feature set?

No

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

I wasn't involved with the implementation phase

Would you buy Sage Intacct again?

No

Not applicable
I believe that my previous questions and responses adequately answer this question. The software just has too many steps and rules for easy day-to-day use. It is not something I would ever pick for my own company, but again, I need to go through better training to figure out what I am doing that makes steps so difficult.

Sage Intacct Feature Ratings

2.7
Accounts payable
3
Accounts receivable
3
Cash management
Not Rated
Bank reconciliation
Not Rated
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
2
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
1.0
Pricing
1
Order entry
1
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Not Rated
Reimbursement management
Not Rated
1.0
Dashboards
Not Rated
Standard reports
1
Custom reports
1
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

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