Who knew cloudy could create so much clarity.
Updated December 04, 2014
Who knew cloudy could create so much clarity.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- SalesCloud
- Chatter
Overall Satisfaction with Salesforce.com
We use SalesCloud across sales & marketing teams currently. The platform addresses the overall need that we've identified across these teams to bring together various product centric sales teams under one CRM umbrella that would allow for the streamlining of marketing lead flow, prospect qualification, increased alignment across sales teams that have some cross sell challenges. It offers this with a range of enterprise centric features such as a high level of security alongside an extensibility for custom application development.
- Flexibility - It provides for a great amount of customization that can be achieved without code.
- Modernity - With 3 product refreshes a year, and a dedication to mobile, it seemingly always has the latest features that become industry standard.
- Scalability - Allows a small user base to grow over time (or increasing users as a company grows) with a straightforward scalable cost model.
- The AppExchange marketplace could be improved significantly, often times apps I know have a listing are difficult to find.
- The UI often comes under criticism from new users - you have to get used to the long page layouts that develop over time as you add fields, and related lists to a given section.
- There should be better support for logical, field level value updates that may span across several objects. (Better cross object workflow)
- Lead routing has quickened so that reps can view/ respond within a matter of minutes
- Global search is more intuitive than what we had in the past
- Users have more visibility to notable changes on an account, and is more easily socialized with the Chatter feature
I used Dynamics about 9 years ago so this may not be the most current evaluation, but the extensibility and flexibility of Salesforce is much beyond what Dynamics had previously displayed. More recently, however, I have been exposed to SalesLogix, and the rapid development capabilities, easy global search, integration capabilites in Salesforce trumped that of what seemed to be available on the SalesLogix product.