Why SFDC is the best
October 09, 2015

Why SFDC is the best

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Modules Used

  • SalesCloud
  • Force.com
  • Chatter
  • Data.com
  • Work.com
  • Partner Portal
  • Content
  • Knowledge

Overall Satisfaction with Salesforce.com

I work for a consulting company that implements and manages Salesforce orgs. We provide a managed services model that allows clients to get Salesforce expertise from the initial deployment through org maturation and beyond. This model allows for the clients to not have full-time employees on staff, yet still get world class talent working at every step on their Salesforce org.
  • CRM management - nobody else is even close to doing what Salesforce.com does in this area.
  • Modules for every type of client and every type of need. The product is highly versatile and yet easy to manage on the consumer end of things.
  • The platform can be taken in any direction. Force.com was built for developers by developers. Powerful, yet simple in many ways.
  • More dev features are needed to attract long-time developers. Platform is powerful, but still has room for improvement.
  • Feature requests in the success community need to be delivered faster. Many linger for years without justification.
  • Integrations are still not easy. Many non-Salesforce developers hate the platform for this reason.
  • Much easier path to managing all of the clients' many needs to run the business.
  • Much easier path to achieving success from a development perspective.
  • Happy employees because of a smooth and easy to use platform that eliminates the need to log in to many systems.
Salesforce.com is well suited for all scenarios. Where it isn't is a byproduct of the employee or the company culture, not a weakness of the product itself. The platform is very versatile, but you have to be interested in bending it to your will. It is capable - you may have to dig to pull it off at times, but it can be done.

Salesforce Sales Cloud Feature Ratings

Customer data management / contact management
10
Workflow management
8
Territory management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
7
Quote & order management
8
Interaction tracking
7
Channel / partner relationship management
9
Case management
10
Call center management
10
Help desk management
9
Lead management
10
Email marketing
9
Task management
10
Billing and invoicing management
10
Reporting
10
Forecasting
9
Pipeline visualization
10
Customizable reports
8
Custom fields
10
Custom objects
10
Scripting environment
9
API for custom integration
9
Role-based user permissions
9
Single sign-on capability
9
Social data
10
Social engagement
10
Marketing automation
9
Compensation management
9
Mobile access
10