Using Salesforce made my day!
July 07, 2021
Using Salesforce made my day!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Modules Used
- SalesCloud
- Partner Portal
Overall Satisfaction with Salesforce.com
We're using Salesforce all across the organization so we're able to keep track of all leads, opportunities, converted and non converted customers.
It gives us a clear view of all the steps of the sales funnel and a 360º view of the customer journey, providing our business valuable feedback so we can correctly direct our sales and service efforts.
It gives us a clear view of all the steps of the sales funnel and a 360º view of the customer journey, providing our business valuable feedback so we can correctly direct our sales and service efforts.
- Keep track of a lead lifetime event
- Great analytics
- User friendly interface
- Interface gets a little slow sometimes when working on multiple tabs
- Too much functions that are not customizable
- Expensive
- Keep information simple easy to find
- Long deploy time
- Cusotmer Centrix Organization
Salesforce stacks up against other CRM tools when keeping track of customer's contact and contract information for several different products and services. Salesforce provides a unique experience when it comes to following cases submitted by customers, interactions with digital products like self care or even our website.
Also, reports are unique and they are critical for us to make decisions about content and about processes strategically.
Also, reports are unique and they are critical for us to make decisions about content and about processes strategically.
Do you think Salesforce.com delivers good value for the price?
Yes
Are you happy with Salesforce.com's feature set?
Yes
Did Salesforce.com live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce.com go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce.com again?
Yes