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Salesforce sales cloud: one of the best marketing tools to grow your business.
March 22, 2024

Salesforce sales cloud: one of the best marketing tools to grow your business.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

Salesforce helps us manage all of our customer's data in one place, such as leads, accounts, and opportunities. This data can be helpful during personalized marketing campaigns for targeted audiences. The email integration feature is handy for communicating with customers directly from the sales platform. It offers a free trial, which is good because you can try it before buying.
  • Sales cloud allows to customize the platform to fulfill their users' evolving needs as the customer's business grows.
  • Users can easily streamline their workflows and get extra time to focus on making strategy.
  • Customer relationship management feature is very helpful to understand customers behaviour.
  • Learning curve for newcomers.
  • Integrating with other tools may not always work smoothly and require extra time and effort.
  • The data storage limit is low.
  • Lack of continuous improvement of the platform.
  • Implementing the sales cloud has a very positive impact on business outcome.
  • Sales cloud automation improves lead generation efficiency.
  • The platform significantly helps to increase sales revenue.
Salesforce sales cloud implementation can give you the desired outcome for your business. Its workflow, approval, sync, and file-sharing features help automate the process. The Macros feature helps business to shorten their sales cycle. Sales Cloud also allows businesses to make the right decision with its real-time business insights and analysis.
Einstein 1 provides a single source of customer data to improve businesses. This integration helps us understand customers' behavior and prospects and maintain a good relationship with our customers. Einstein helps us measure the likelihood of opportunity converting to sales and identify the risk. With all this, ultimately, the sales increase.

Do you think Salesforce Sales Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

Yes

Sales Cloud is a very powerful marketing tool that offers several benefits, including personalization and automation. However, it also needs improvement in some areas, such as platform complexity, analytics, and data storage limitations. Overall, it's highly recommended and requires some learning curve.

Salesforce Sales Cloud Feature Ratings

8.1
Customer data management / contact management
8
Workflow management
8
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
8
7.3
Case management
8
Call center management
7
Help desk management
7
8.0
Lead management
8
Email marketing
8
7.0
Task management
7
Reporting
7
8.3
Forecasting
8
Pipeline visualization
8
Customizable reports
9
7.5
Custom fields
8
Custom objects
7
Scripting environment
8
API for custom integration
7
8.0
Role-based user permissions
8
Single sign-on capability
8
8.0
Social data
8
Social engagement
8
6.0
Marketing automation
6
Compensation management
6
Platform ()
Not Rated