Salesforce - if you got complex data flows, consider this.

We were looking at using Salesforce to speed up work flows and assist in the efficiency of information handling between departments. Saleforce as a CRM allowed us to explore and see what a data lifecycle would look like using Sales Cloud in an education environment. The use case was looking at the student information data flow from an interested parent, through to enrollment and beyond.

In our test case, we looked at the journey of a prospective parent looking to enroll a student at the school. This relationship is important as this is the entry point for families. Obtaining vital student info in a simple process is a big win for new families. Then, being able to manage that through our enrolments process and through ICT to create accounts in various systems all the way to academic and alumni departments is very important.