Item: Salesforce Sales Cloud
Rating: 10
Author: Gal Avraham

Use Cases and Deployment Scope

Salesforce Sales Cloud is used to support the entire sales cycle from lead capture to conversion and opportunity management. All done with chat tools, calendar and tasks integration, chat and internal collaboration, email and WhatsApp API. In addition, it includes sales tools such as quote offers, sales quotas, forecasts, etc. It also includes AI for sales.

Pros and Cons

Lead management
Opportunity management
Quotes
Quotas and forecasts

Pricey
Degraded flexibility pushes to more dependence in partners

Return on Investment

Improved Sales management and revenue
Increase lead generation
Improved Helpdesk SLA

Scalability

More deals
Clear pipeline
Clear KPI and forecasting

Alternatives Considered

Zoho CRM Plus

Zoho is a poor and cheap copycat of Salesforce Sales Cloud with less reliability and much less data protection. I needed high compliance.

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Other Software Used

Moodle, Regudo, Forescout Platform, Priority ERP

Likelihood to Recommend

It is a very comprehensive system, with many out of the box tools and capabilities, while on the other hand, the system is extremely flexible, offers a no-code customization capabilities as well as code development capabilities, and well populated AppExchange marketplace.
There are many partners and freelancers out there that act as a supporting eco system, professional and competitive.

Salesforce Sales Cloud still rocks!

Software Version

Modules Used

Overall Satisfaction with Salesforce Sales Cloud