Item: Salesforce Service Cloud
Rating: 9
Author: Brandon Mitchell

Use Cases and Deployment Scope

Salesforce is essentially the backbone of our organization -- all projects, assignments, and cases are how we keep things documented and centralized for everyone to access. This keeps our agency all on the same page in terms of progress, reporting, email marketing, and every other marketing effort we run through SF.

Pros and Cons

Easy-to-use, Intuitive UX/UI - I can't speak to the overall setup, but it only takes a few minutes to understand Salesforce as a user.
Social Media-like features - by @ing someone, I can easily loop multiple people in on projects in more of a laid-back tone/atmosphere.
Notifications sent via email - I never miss a comment or assignment because of this.

Difficulty setting up - While I can't speak to this specifically, it seems to be difficult to add to everything this platform has to offer.

Return on Investment

By keeping everyone on track, the ROI in terms of time saved is second to none.

Alternatives Considered

Basecamp

While I wasn't responsible for the choice, Salesforce seems to offer a lot more flexibility, have more integrations, etc. compared to the last product I used that was similar to this platform (Basecamp).

Other Software Used

Basecamp

Likelihood to Recommend

While this platform may require someone who has prior knowledge with it to set everything up correctly, this is essential for any company that needs everyone on the same page. This is a great platform to have.

Worth the Investment

Software Version

Overall Satisfaction with Salesforce Service Cloud