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Unimpressed. There are better alternatives
December 12, 2019

Unimpressed. There are better alternatives

Maury Rubin | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with SalesLoft

We used SalesLoft for a few months as a sales enablement tool + dialer for the sales department.
  • The dialer lived in the web browser (fast and efficient dial experience).
  • When the sales intelligence worked, it was useful to see keywords effortlessly in a call breakdown.
  • There was a long delay between calls being made and then them being viewable in teaching libraries.
  • We had many issues with the dialer on our sales floor particularly when there was an increase in reps using the dialer at once (this might have been a wifi issue).
  • N/A. We do not use SalesLoft anymore.
We did experience dialer issues and an assortment of other issues. SalesLoft reps did come to our offices to try to help resolve them which was really helpful.
I did not help with the integration to our tech stack, so I can't comment on the ease of the integration.
The main reason we used SalesLoft as a dialer and a sales enablement tool was for the bot that could listen in to calls and track keywords. From my experience, it took 2+ days for the calls to be logged to be able to listen to them. This was the main reason we wanted the product, so for that aspect to not work 100% was a big deal-breaker.