Digital customer facing engage
Updated September 15, 2022
Digital customer facing engage
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- SAP Customer Identity and Access Management for B2C
- SAP Enterprise Consent and Preference Management
Overall Satisfaction with SAP Customer Data Solutions
SAP CDC allows us to provide a single-user experience across websites and portals we have in our company. For us is crucial to provide a seamless Customer Experience keeping in mind we need to guarantee the scalability and robustness of the solution we are deploying worldwide. We need to deploy SAP CDC in 198 countries, where we have around 4-5 portals in each country. In the near future, we will need to expand the solution to other areas and also review the customer journey, so as I mentioned before, scalability is key and also being able to industrialize processes. For sure, this is a solution that allows us to achieve what we need. There is a long journey to achieve what we need, but using the Screensets and the connectors for some CMS, will help us to go where we want to go.
- Screenset builder
- Consent integration in screensets
- Screensets flows
- Email account management
- Developer friendly
- Enterprise console
- Reporting tools
- Customer engagement
- Seamless experience
SAP CDC is better for enterprises without too many developers. Also, cover OOB Consent and Identity together
Do you think SAP Customer Data Solutions delivers good value for the price?
Yes
Are you happy with SAP Customer Data Solutions's feature set?
Yes
Did SAP Customer Data Solutions live up to sales and marketing promises?
No
Did implementation of SAP Customer Data Solutions go as expected?
No
Would you buy SAP Customer Data Solutions again?
Yes