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Better consumer engagement with SAP
December 06, 2021

Better consumer engagement with SAP

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

Since we are global, having a unique platform for the CRM and consumer data management is crucial, SAP solutions bring harmony in all the required services globally, also SAP Service Cloud leverages the data export and analytics activities and we are now able to retrieve the data with less complexity as possible, although sometimes it gets a bit too much time to fetch the data.
  • Can be customised according to the business needs
  • Design reports and KPIs
  • Good data workbench
  • Visualizations in "Analysis" section could be improved
  • Slow data load time, sometimes
  • Better UI
  • Harmonization of consumers' data
  • Global access
  • Customiztion
  • Making the data available is the key driver for the daily decision makings which lead to the better ROI
  • Ability to track the consumer CLTV model will shed lights on the marketing activities

Do you think SAP Service Cloud delivers good value for the price?

Not sure

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Service Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Service Cloud again?

Yes

I would recommend the SAP Sales Cloud as a part of their cloud ecosystem which is specifically curved to consumer / CRM data management. Everything is well designed and prepared as is expected but sometimes the data fetch takes a bit more time than usual (the reason is not known to me and there could be so many root causes for this issue)