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Good product for customer relationship management
October 24, 2023

Good product for customer relationship management

Dr. ROOPESH RAO | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

SAP service cloud helps in integration of various applications accross department and save the precious data in a single platform. Having a big unit it is very difficult to manage every app. So integration is a must. SAP service cloud helps in large scale coverage of application and developing a fool proof environment for the same. We are able to store the data on a single cloud and use SAP expertise for the same.
  • Customer relationship management
  • Integration
  • Sales management
  • Forecasting
  • Demand and supply analysis
  • Costly for small businesses
  • User friendliness
  • GUI
  • Customer service
  • Customer relationship
  • Service management
  • Branding
SAP Service Cloud offers REST and OData APIs, which allow you to build custom integrations with other applications. The availability of these APIs makes it flexible for integration but may require development effort.SAP has a vast network of technology partners who specialize in integration services. You can leverage their expertise to facilitate integration.SAP Service Cloud offers various tools and options for integration, but the ease of integration depends on factors such as your specific use case, existing systems, and technical expertise. You may want to consult with SAP or an integration specialist to assess your integration needs.
Faster Issue Resolution: Through features like case management and knowledge management, SAP Service Cloud can help resolve customer issues more quickly and accurately.Data-Driven Decision Making: The platform provides robust analytics and reporting tools, enabling organizations to make data-driven decisions to improve service quality.Self-Service Options: Self-service portals and knowledge bases empower customers to find solutions on their own, reducing the workload on service agents.

Do you think SAP Service Cloud delivers good value for the price?

Not sure

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

F5 on IBM Cloud, Azure Bot Service (Microsoft Bot Framework), Fortinet on IBM Cloud
It's excellent for managing customer interactions, service requests, and case resolution efficiently. SAP Service Cloud provides powerful analytics and reporting capabilities, enabling data-driven decision-making.It offers robust knowledge management tools to create, organize, and share information with both customers and service agents.SAP Service Cloud can help organizations optimize field service operations by scheduling and dispatching technicians Effectively The solution can be complex and costly for smaller organizations with limited resources. .