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New user - dependint on a local partner
October 31, 2023

New user - dependint on a local partner

Sandra Da Silva Gutierrez, PMP® | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

This year we implemented S/4 HANA Rise edition for 2 of our companies. I can only say that the use of the system is as if our servers were on premise, nobody notes the difference in response time.SAP support is also impeccable
  • Support
  • Availability
  • Reliability - no downtime yet for us
  • Support in spanish for Latin America
  • Academy or education in person in Paraguay
  • A partner better organized, with better organization
  • increased brand value
  • increased staus among competitors
  • Native integration with other SAP products
We are still to implement ARIBA Sourcing, but for what I have read and be told, the integration will be very smooth and easy.
I dont see any change, the customer service is via a local partner: Infocenter.
We selected it for the promise of ease integration.

Do you think SAP Service Cloud delivers good value for the price?

Not sure

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Service Cloud go as expected?

No

Would you buy SAP Service Cloud again?

Yes

Microsoft Dynamics 365, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), InvGate Service Desk
SAP Service Cloud can be a significant investment, and each module or add on you want to implement has a high cost. Also there are fiew support specialists. I think it is suited for medium to big enterprises, with ambitious investment budgets.