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My honest opinion on SAP Service Cloud
November 03, 2023

My honest opinion on SAP Service Cloud

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

The best feature of the SAP Service Cloud is that it can collect messages from all your places like mail inbox and social sites and bring them to your SAP Service Cloud dashboard. It is also useful to automatically categorise by customer problems. Easy to use and easy to integrate with other third-party tools.
  • Automatically collect all your messages and bring them in one place.
  • Easy to integrate with other thard party tools
  • Customer relationship management is so good. It's ensure customer satisfaction.
  • Top notch Omni channel support
  • Great user experience.
  • I found it's pretty hard to configure this tool.
  • It's slightly costly than other tools.
  • Need to improve AI feature.
  • I'm not so impressed by internal UI interface. Need to improve.
  • Customer feedback feedback manegement is not up to the mark I believe
  • Allow us to provide service to our customers based on thare priority.
  • Easy to integrate with other tools
  • Help to reduce customer service cost.
  • It plays a crucial role in satisfying our customers.
  • Compatibility with other products is great.
It's a great customer service tool that can sort people based on their priorities and issues. Help us to maintain a great relationship with customers. It helps us to improve customer satisfaction and allows us to provide omnichannel support to our customers. Overall SAP Service Cloud improves the quality of our service.
In my opinion each and every tools have some positive and negative sight. In this case all tools are powerful at its own. I use them according to my clints need and thare compatibility with those tools.

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

SAP Service Cloud so useful to sort out your customers, based on there problems and priority. But at the same time it's pretty much costly and have some learning curve for new comers. Built in knowledge base is very useful to solve customers common problem with its pre-loaded solution. Which helps us to reduce time.