A Cloud Service that you can really trust if you have the pockets.
November 20, 2023
A Cloud Service that you can really trust if you have the pockets.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
We primarily use it to streamline customer service processes. It provides tools for managing customer inquiries, complaints, and service requests efficiently. This includes handling customer interactions through various channels like email, phone, and social media, because we attend thousands of requests every day because of our service. Also we use it the platform for analytics and reporting capabilities, enabling us to analyze service performance, customer satisfaction, and identify areas for improvement.
- Chat Bot
- Socia Media
- e-mail
- Everything is SAP is close, so anything should be done with consulting, so this is an area that can improve if they lets us to use it.
- Sap Service sometimes has uptime issues that we discover and would be great if they let us know
- Is not to user friendly. Requires a learning curve quite relevant.
- The ROI at this time is breakeven. So we are happy with that
- It reduce customer service resolution time
- The cost for customer service turn to breakeven. Great too.
In summary, SAP Service Cloud is well-suited for our organization who looks to improve their customer service operations, enhance efficiency, and gain valuable insights into their service processes. It addresses key challenges in customer service management, including operational efficiency, customer satisfaction, and data-driven decision-making. Also for us it Reduced Operational Costs: By automating routine tasks and optimizing service processes that SAP Service Cloud help us breakeven the costs associated with customer service operations.
We select this service because we already have deploy Sap Business One. The other services works great, but lack in compliance and security that we need it at the time. In term of pricing is more expensive but far more robust. We attent thousand of people and uptime should be high all the time. This are our reasons.
Do you think SAP Service Cloud delivers good value for the price?
Not sure
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes