Item: ScienceLogic SL1
Rating: 6
Author: Verified User

Implementation Rating

I'm not involved in building the system, and if I had the opportunity to do so, I'd ask for a better build, more in line with our environment, even if it would add more budget, I'd try to come up with an analysis, because that's right Our environment is really beneficial and can also reduce the burden on everyone more.

Use Cases and Deployment Scope

Mainly used to monitor host and network operations in our environment.

At present, the main management discussion issues are the adjustment flexibility of PowerPacks and the customization of reports.

The lack of local support from the vendor, so the different time zones that results few working hours of the support of every tickets.

Deployment

On-Premise Only

Pros and Cons

Australia Support Engineer-Simon Lee provided very good support.

Provide more good customization options
Better support for various PowerPacks

Key Insights

Do you think ScienceLogic SL1 delivers good value for the price?

Not sure

Are you happy with ScienceLogic SL1's feature set?

Yes

Did ScienceLogic SL1 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ScienceLogic SL1 go as expected?

Would you buy ScienceLogic SL1 again?

Yes

Return on Investment

More automation than manually

Infrastructure Visibility Rating

Likelihood to Recommend

Provide more Traditional Chinese support, online courses, PowerPack support, diversified report options, better user interface and user experience.

The more efficiency monitoring of the Science Logic system itself, like performance and more diversified email notifications.

More convenient communication channels for customers, more real-time support, and let customer convenience to provide feedback.

Feedback from a user.

Overall Satisfaction with ScienceLogic SL1