Quick, Easy and Quality Gifting
January 31, 2021

Quick, Easy and Quality Gifting

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

We currently use Sendoso for a multitude of use cases such as gifts for new parents, gifts for completed reference calls, event speakers, etc. We use it across Marketing and Sales. The business problem that it solves is the need to automate giving appreciation to customers in bulk. Without Sendoso, this would be a manual time-consuming task (ie. manually finding addresses, ordering, packing, and sending gifts).

Pros

  • Automating the gifting process.
  • Providing original and quality gift ideas/ options.
  • The "SendosoSender" group is different from other gift sending companies I have used in the past. It helps their users to feel supported as well as learn from other users and it really sets Sendoso apart.

Cons

  • The user experience can be a little confusing sometimes.
  • While the integration with Salesforce is a smooth process, the actual website user face and experience could be better.
  • Customer experience has been greatly impacted.
I've used Tango in the past but strictly for gift cards. I think that Sendoso stacks up fairly equally but where it stands out is in their endless options of gifts.

Do you think Sendoso delivers good value for the price?

Yes

Are you happy with Sendoso's feature set?

Yes

Did Sendoso live up to sales and marketing promises?

Yes

Did implementation of Sendoso go as expected?

I wasn't involved with the implementation phase

Would you buy Sendoso again?

Yes

Sendoso is a great tool to use when a customer has done a nice gesture for you (ie. spoken on a webinar or at an event) and you want to show your gratitude with a gift. Adding this to the things you do when someone does an act of advocacy for your company closes out the experience in such a professional but personal way which leaves such a great impression on the person receiving the gift and therefore is more likely to speak highly of your company moving forward.

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