SharpSpring has the best balance of features, price and ease of use.
March 28, 2017
SharpSpring has the best balance of features, price and ease of use.
Score 9 out of 10
Vetted Review
Overall Satisfaction with SharpSpring
Many of our clients are small organisations and they want to use a marketing automation platform themselves. SharpSpring is feature rich yet easy to use and designed in a common sense way. New users can quickly start to get results and don't feel overwhelmed by the system. That said the feature set is extensive and powerful and being added to on a regular basis. Support is good and SharpSpring is responsive. Pricing is competitive.
- The feature set is strong for the money and they are adding to the features on a regular basis.
- SharpSpring support is responsive and very helpful. They provide good training and technical support and resolve issues quickly.
- The contact tracking and engagement view (life of the lead) is visually attractive and really gets clients excited about what they can do to trigger drip campaigns and segmentation paths.
- Tasks and workflows can be a bit daunting at first as there is no easy way to visualize how to construct complex chains of triggers and workflows (however, I understand that this is now being resolved with a visual workflow builder!).
- There have been a few performance issues and occasional bugs but these are resolved pretty quickly.
- Could do with some more SEO functionality and better social media options
- Gives us a powerful and intuitive platform through which we can help clients realize the power of automation and inbound marketing tactics.
- Maintains value month in and month out to protect customer relationships over the long term.
- Working with a platform that is so extensive has stopped me working with other apps!
Easier to use, lower price, strong feature set