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SharpSpring Review
Updated June 18, 2021

SharpSpring Review

Eduardo Paschoa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with SharpSpring

I use it for my clients, and I advise it to other clients as well.
  • Manage clients and their accounts
  • Marketing Automation
  • Relates other tools to the process (email integration, social media etc.)
  • Pricing
  • billing break down to clients
  • Whatsapp integration
  • More reports ready to use
  • Gave me more room for a longer relationship with clients
  • Some extra revenue stream
In Brasil there is RD Station.
I have used also Acoustic

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

I do recommend it to my clients and prospects.

Constant Contact Lead Gen & CRM Feature Ratings

8.5
WYSIWYG email editor
Not Rated
Dynamic content
8
Ability to test dynamic content
Not Rated
Landing pages
6
A/B testing
9
Mobile optimization
Not Rated
Email deliverability reporting
8
List management
10
Triggered drip sequences
10
9.3
Lead nurturing automation
10
Lead scoring and grading
9
Data quality management
8
Automated sales alerts and tasks
10
8.0
Calendaring
8
Event/webinar marketing
8
8.0
Social sharing and campaigns
8
Social profile integration
8
7.7
Dashboards
7
Standard reports
7
Custom reports
9
8.3
API
8
Role-based workflow & approvals
9
Customizability
8
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

Using SharpSpring

6 - I have 3 different clients and have it for different businesses.
2 - Have one focused on the crm and other with the automation.
  • One client is a Insurance broker, and handle client relation is key
  • Other client is a healthtech and they need to answer to their clients quickly
  • Other client is an import and export company and handling the bussiness is key
  • client relationship
  • mkt automation
  • controls of business
  • creating reports
  • connecting to social networks
  • email automation
Am happy and want to use more and for more clients.

Evaluating SharpSpring and Competitors

Yes - Acoustic
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
The reason of this is due to pricing and how easy it was to start and sell it to clients.
Am happy to use SharpSpring, and had not been able to use Acoustic at all.

SharpSpring Implementation

It was a time with the team and helped out to discover all neat features
  • Implemented in-house
  • Third-party professional services
A special team from SharpSpring Brazil
Yes - at least 7 phases
  • A time to discover all features

SharpSpring Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I did not purchased premium support
I had not a problem to adress
Everything I needed i had a decent feedback

Using SharpSpring

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Client relationships is easy to add
  • Automation is a plus
  • Creating landing pages
  • conecting social media
Yes - It is not working for android yet, and the features for IOS are not as completed.
it is easy to use it.