Item: Constant Contact Lead Gen & CRM
Rating: 10
Author: Brandi Trunick

Use Cases and Deployment Scope

We not only use SharpSpring internally for lead management and email automation but also resell it to our clients. I train our clients on how to implement the CRM into their business and manage comprehensive drip campaigns for them. It is an excellent choice to introduce email automation since it is incredibly easy to use and the support team is very helpful and accessible.

Pros and Cons

Excellent variety of email automation triggers.
Ease of lead management tools.
Creative drag & drop email templates.
Helpful support team.

More detailed information when there are billing issues.
A dedicated agency rep we can reach out to instead of a generic support ticket.
Would LOVE the capability to batch delete contacts.

Return on Investment

Easily identify areas that need improvement.
Easily track ROI Of multiple campaigns.
Shows where leads are getting stuck in the sales process.

Key Insights

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Other Software Used

Emma, Zapier

Likelihood to Recommend

It's an excellent choice for small businesses who are looking for ways to streamline their sales process and get started with email automation. For large businesses with more that 500 open sales leads at a time, it may not be appropriate since the sales pipeline has a max capacity of 500 opportunities. However, out of more than a dozen clients I have on the platform, 99% of them are extremely satisfied and find the platform easy to use and helpful to tracking ROI.

Excellent Introduction To Email Automation

Overall Satisfaction with SharpSpring from Constant Contact