Item: Sigma Computing
Rating: 8
Author: Verified User

Overall Satisfaction with Sigma Computing

Use Cases and Deployment Scope

We use Sigma primarily for pulling usage data. We use this data to drive internal goals/KPIs as well as to provide customers with data/information on how they are using in the tool - to drive adoption.

Pros and Cons

Pros

Fast.
Wide data range.
Ease of access within the browser.

Cons

Sometimes the data is inaccurate or out of data (this could be an issue on our end).
User-interface is a bit cluttered.
The download CSV button is hidden.

Return on Investment

A better understanding of our data.
Customers have a better grasp on features/areas of adoption.
It helps the product team decide what features to invest in.

Usability

The user interface can be overwhelming/confusing but it is great that it can be accessed through your web browser.

Support Rating

We have very much enjoyed working with our support reps at Sigma. When we were first getting up and running, we ran into some issues (mostly on our end) and the team worked very heavily with us to resolve. They are prompt to respond and willing to work with us to discover the root of the problem.

Alternatives Considered

We were previously using Mode, which was incredibly overpriced and the support team was difficult to get in contact with. As a very small team, we felt that our time was not important to them and that we were not big enough to get fast Support. Further, the pricing model was much higher than we needed/were willing to spend.

Likelihood to Recommend

It is great for pulling basic usage data within a select time period. It is not great for more complex data sets.

Sigma Feature Ratings

Comments

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Great Price and Great Support! Look no further!