Skilljar Customer Education Software works for us as a credential manager.
February 28, 2023

Skilljar Customer Education Software works for us as a credential manager.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skilljar Customer Education Software

We use it as a credential manager for our certification program. It serves as a central integration between all the other software we use to deliver a certification exam... exam delivery (Caveon), proctoring (Examity), badging (Credly), and integrates with our CRM (Salesforce). It allows you to use an identity provider such as Okta.

Pros

  • Pre built Integrations
  • Flexible, out of box features for minor/limited customizations
  • Their custom service/support is great

Cons

  • More API to make it a truly headless API
  • Catalog pages that are stand alone and not just iframes inside their framework
  • Ability to upload videos and point to in in catalog pages... currently only in courses
It's pretty flexible... allows you to build courses w/out code... if there was an option to use it as a "headless" LMS via APIs, then maybe I would have given it a 10.
Their support staff is great... yes I've had to contact them a few times and once "out of support hours"... but they got back to me in a timely manner still (they have a person on "pager duty").
  • Positive: less support issues regarding accounts
  • Negative: takes longer to create an exam because we have to tie it all to Skilljar Customer Education Software
  • Net Positive: but in the end, it's a better experience for the user when they create a single account and then all their accounts are created in the other system as well as being able to see their results/badges in one location

Do you think Skilljar Customer Education LMS delivers good value for the price?

Yes

Are you happy with Skilljar Customer Education LMS's feature set?

Yes

Did Skilljar Customer Education LMS live up to sales and marketing promises?

Yes

Did implementation of Skilljar Customer Education LMS go as expected?

Yes

Would you buy Skilljar Customer Education LMS again?

Yes

If you have needs for pre-built integrations with Credly, Caveon and/or Examity... I don't think there is another product out there that does all of these out of the box.

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