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To buy or Not to buy?
April 28, 2023

To buy or Not to buy?

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skilljar Customer Education Software

Our business uses Skilljar for internal, customer and partner training. We decided to do business with Skilljar to create a better user experience for our customers as well as alleviate a lot of time consuming administrative tasks we had with our previous platform. Since switching to Skilljar we have received great feedback from our customers on the look and feel of the new platform, in addition to the ease of use.
  • User experience
  • Customizable Domains
  • Ease of course creation and publishing
  • Reports are out of the box and cannot be customized to your business needs
  • Event Cancellation notifications are non-existant
  • Event registration end dates. There is no way end student registrations after a specific time frame
  • Support cases are hit and miss. More often than not I feel that my issues are not important to them.
The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor.
I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team.
  • Increased Revenue
  • Increased Training Options - Single courses, self-paced options, subscriptions, pre-made training paths, customized private training
  • Increased course and exam completions

Do you think Skilljar’s Customer Education LMS Platform delivers good value for the price?

Yes

Are you happy with Skilljar’s Customer Education LMS Platform's feature set?

Yes

Did Skilljar’s Customer Education LMS Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skilljar’s Customer Education LMS Platform go as expected?

Yes

Would you buy Skilljar’s Customer Education LMS Platform again?

Yes

Skilljar brings a great user experience compared to our previous education software vendor. Customers have loved the look and ease of use when it comes to registering for courses and completing lessons. The software allows for multiple domains and they are all customizable to provide a unique experience based on the business relationship. Courses are easy to create and publish to one or more domains and allows you to do an additional setting customization for each domain you publish in. I have especially enjoyed working with the Skilljar customer success team as they have been very helpful when it comes to helping us find ways to use Skilljar at its fullest potential.

With the good also comes the bad, we continue to have frustration around the lack of customized reports, live event enhancements - like cancellation notifications and registration deadlines. If you rely heavily on customized reports like I do, you may have a frustrating time getting this in Skilljar. I will say, they have been saying it is in the "works" so I hope this means we can have this option this year!